The signal on my Orange phone has been dropping off all morning so I checked a couple of other Orange mobiles and they’re all doing the same thing so I phoned Orange.
Apparently there’s scheduled work going on with four transmitters nearby resulting in the intermittent coverage. Which is nice.
So why wasn’t I told about this? I only live down the road from where I work and I expect the problem is happening at home. Orange knows exactly where I live and they know where I am to within a few feet, why didn’t I receive a text yesterday warning me that there was work being carried out which would cause disruption to service? Why wasn’t I sent a text when I moved into range of a transmitter that was being worked on telling me that I was entering an eara of disrupted coverage?
Surely it isn’t beyond the capabilities of one of the world’s biggest mobile phone operators to pre-emptively warn their customers that they are going to experience poor coverage for a time?
Technorati Tags: Orange, Mobile Phones
O2 send us emails at work and we get outage info every day- we do have a couple of thousand mobiles though!
So have we but judging by the email I got after phoning Orange from our own people we weren’t forewarned. My suggestion would be a unique selling point I reckon – it could be used to alert people when they’re about to leave an area with coverage, something that would be particularly useful to walkers who find themselves straying out of coverage areas without realising it and cutting themselves off from civilisation. People might even be prepared to pay for the service!
Is it a company mobile?
If so, only the tech bod comms dude will get a warning, it is up to him to inform you
I’m on Orange myself and the company mobiles are on Orange too. We did get an email about it but it read like they’d had to go and ask Orange why the mobiles weren’t working.